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  • Company service concept Respect for customers, understing customers, exceed customer expectations continue to provide products services, so customers are always partners

     

    First, the after-sales services provided by our company

    1. Consulting Services
    User before using the product, please read the instruction manual, you encounter any problems during use, you can contact your local dealer or call our customer service hotline.
    Hotline: 0755-82968829
    Hours: Monday to Friday 8: 00-17: 30

    2. refunding service
    Date products sold within seven days, normal use of non-human failure, Please keep products, accessories packaging appearance intact (if the appearance of damage, as warranty processing), confirmed by the detection of a fault, you can choose to return, replacement or repair, you can entrust to a local gold dealer contact electronic processing.

    3. The replacement service
    Date products sold within 15 days, normal use of non-human failure, Please keep products, accessories packaging appearance intact (if the appearance of damage, as warranty processing), confirmed by the detection of a fault, you can choose a replacement or repair Users can egate to a local gold dealer contact electronic processing.

    4. Warranty
    Date products sold within one year, normal use of non-human failure, can enjoy free warranty service (if man-made damage, charges for maintenance treatment).

    5. Pay service
    Products from one year after the date of purchase or human error may charge warranty repairs, maintenance resulting user need to pay transportation costs, material costs, labor costs.

    6. The following conditions are not within three bags, our company can provide paid services
    (1) More than three packs of period;
    (2) alteration Three Guarantees certificate;
    (3) unexpected factors or human behavior lead to product damage (such as: failure to use manual operation, installation errors caused by the failure, the access is not suitable for the power, water, oil leakage, bump, etc.);
    (4) No valid warranty voucher invoice (to prove that indeed the exception of products services during the period);
    (5) failure of the product due to force majeure such as earthquakes, fires, floods, lightning or damage as a result;
    (6) without our permission, disassembly, repair or modification.

    7. This interpretation of the contents of three bags of evidence, Shenzhen Electronics Co., Ltd. All one gold, subject to change without notice.

    Second, on the after-sales service deion

    1. The purchase invoice date to shopping, can not provide valid proof to the production date.
    2. The quality problem is not included user personal sound quality, sound, appearance, color other subjective objection.
    3. shell, brochures, packaging services not covered under warranty.
    4. Discontinued mos of services, the company made only a functional restoration (with the original product appearance may vary).
    Other non-commitment of the company to ensure you make 5. Dealer, the Company does not assume any responsibility.
    6. User please separate backup important data before accepting service or record any loss due to maintenance or any other cause, the Company shall not be responsible. Due to improper care other reasons the machine will disclose ination to third parties caused by the loss (such as: bank account numbers, passwords, data is changed, etc.), the Company is not responsible.
    7. In the free warranty period, the company or an authorized service agency ownership the right to dispose of the fault replacement parts.

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    sales01@yyydz.com
    (86-755)82887729
    5107-5109,B Block,China Electronics Bld,Shennan Zhong Road,Futian,Shenzhen,GD,China